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Originally Posted by Gulasch Noir
...I also try to stay cool, cause I don't want them to believe, that they have any influence on me.
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That is the reason I was going to give. I never shout at anyone, because after the thing is over I don't want them to think that they had any influence over me, or that I acted unreasonably. I find the best thing is to be able to remind people, when things have calmed down, that I acted with rationality and dignity. Deflects blame nicely.
I'd also say that if someone is being narky at me for (as I see it) no good reason, I'll give the impression that I'm becoming increasingly amused at their antics.