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My company's IT department has been outsourced to Budapest in Bulgaria. if I have a problem with my computer, I have ring Budapest and explain everything to them, and they will then call a person who sits 50 yards from me and tell him to come over and see me. I'm not allowed to contact him direct.
Our payroll department has also been outsourced to Budapest. There was a point when we were being told that if any of the old folks to whom we pay pensions had any queries, they were going to have to ring Budapest. Can you imagine how all our little seventy year old ladies would have reacted to being told that? They get confused enough talking to a person with the same accent as them.
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